VKA Quality Team

Report a quality concern

Tell us what you noticed with the product. Every report goes to the VKA Quality Team and we respond within 24 hours.

Your details

So the VKA Quality Team can get back to you.

Name

Company

Phone

I am VKA staff filing on behalf of a customer

As much as you have. Batch and dates help us trace the issue fastest.

Project / flavour name

Product code / SKU

Batch / lot number

Quantity affected

Manufacture date

Best before

Describe the issue plainly. The QC team triages from this.

Concern typePick the closest fit. The QC team will refine on review.

What happenedA sentence or two on what you saw, smelled, or measured.

ApplicationWhat end product was the flavour used in.

When detected

On receiptDuring applicationAfter dosing into finished productReported by consumer

Severity (your assessment)

LowMediumHigh

A retained sample helps QC reproduce what you saw.

A sample of the affected product is retained

Up to 6 files. JPG, PNG, WEBP, or PDF, 10 MB each.

Drag photos or PDFs here to attach, or

Browse files

Up to 6 files, 10 MB each.

Required fields marked with . We respond within 24 hours.